I need help with the website, where can I get technical support?

General FAQs , 2017-12-22

, Views:0

, Editor: sandyadmin


Answer: Please email us with any technical questions. Our team will look into your issue and find the best possible solution for you.


Can I request a refund?

General FAQs , 2017-12-22

, Views:0

, Editor: sandyadmin


Answer: Yes, your can request a refund. We only refund the Consular fee, not our service fee. For more details, please visit our Terms & Conditions.


Where can I get a receipt?

General FAQs , 2017-12-22

, Views:0

, Editor: sandyadmin


Answer: Your order is your receipt. Until you receive your passport and visa, your Order ID will be very important as it will be used to track your application's progress.


Can I cancel my application after it’s been mailed?

After Applying , 2017-12-19

, Views:0

, Editor: sandyadmin


Answer: It is possible to cancel your application as long as it is before it has been sent to the Consulate for processing. Email our customer care for more information. Return policy applies. Our service fee and shipping fee are not refundable.


How do I upgrade shipping?

After Applying , 2017-12-19

, Views:0

, Editor: sandyadmin


Answer: It is possible to upgrade shipping as long as it is before the completion date or before we ship your passport. Please contact our customer service.


Which is the best return shipping option?

How to - Visa Form & Application , 2017-12-19

, Views:0

, Editor: sandyadmin


Answer: We highly recommend using FedEx as carrier and using 2Day shipping. It is a solid balance between security and cost unless you require Overnight. As passport is one of your most important documents, we suggest you prioritize security over cost. Each family or group usually only require purchase of one return shipping unless all passports and documents do not fit in one envelope You do not need to provide an envelope if you purchase return shipping through us. If you wish to use a ……


Original Passport

Our Experiences , 2017-12-19

, Views:0

, Editor: sandyadmin


Occasionally we will have customers that mail in all documents except their original passports thinking a copy of their passport will be enough. Applying for visas require sending in original passports, no exceptions. Do not make this mistake and cause delays in your application.


Packages that require signatures

Our Experiences , 2017-12-19

, Views:0

, Editor: sandyadmin


Sometimes there are delays in processing visas when you send documents to us that require a signature for delivery. This is due to our staff having left for the consulate and are not at the office to sign for delivery. We recommend that you waive signature requirements for deliveries.


Tight timing – flight delayed

Our Experiences , 2017-12-19

, Views:0

, Editor: sandyadmin


A customer had 7 days to process a visa. We recommended Express service with FedEx overnight shipping but customer declined. The application was delayed by a day due to missing flight tickets. The customer also wanted to use their prepaid envelope. We contacted the customer to upgrade to overnight shipping, however, the customer did not want to pay for the upgrade and insisted that if the visa came out on Monday, it would arrive to them on time. We mailed it out per customer's request using thei……


Outdated visa application form

Our Experiences , 2017-12-19

, Views:0

, Editor: sandyadmin


Every visa applicant must have one visa application form, and it must be the most up-to-date version. Old version of forms obtained elsewhere will need to be redone and will cause the submission of your application to be delayed until we receive the new form. Make sure all your forms are downloaded from our website.